My clients are very special to me and to continue providing excellent customer service I must limit myself to the number of clients I can take at a time. I am the main one working on everything, so it gets to be a bit overwhelming when I open the doors wide open. I never want to get to the point where I can put up a website but cannot provide good support to back it up. I want to make sure each church website is being maximized to its full potential and that everything is working correctly. Because this business exploded, there is no possible way for me to continue doing that when there are on average 10-12 churches wanting to sign up every MONTH. I would rather give my existing clients good support than take new ones just to make more money. Thank you for understanding. You can always visit the news page to keep up to date on when I will take new clients.

 

I will also soon be offering templates from past church clients at a discount price. 

I get asked all the time by churches if there is anyone else I can recommend when I am not taking new clients . The answer in short is, at this time, no. I do not know the business practices of any other company and would not feel right sending someone to a company I'm not sure can provide great designs, features, and support.

No. If you decide to pay up front for the whole year and STAY for the whole year, we give you your last 2 months free.

If you do pay up front for the whole year and decide to leave halfway through, you will get a refund for the unused portion.

All the content on the site that you've written, and collected is yours. The graphics that we have created as well as the layout are ours and cannot be taken with you until a period of 2 years is over. Once 2 years have passed, you are free to take your design and any graphics we have created for you and do whatever you want with the church website design we created for you. Because we don't make you sign any long term contracts, it is too easy for people to use our services, take all our work, and then leave soon after. This is our way of protecting ourselves from this.

 

You are also NOT allowed to take any part of the content management system with you if you decide to leave.

Once your website is up and running, we will have you create an account on your website. We will then assign you to be a super administrator, which will enable access to all the features that come with the site. You have access to our full online help site that offers step by step instructions on how to use all features so you know how to run the website without having a phd in web programming!!

There are some settings that are not documented however due to the nature of every site being unique in how it is setup, so if you need help with something, we will be glad to guide you through it over the phone or through our live help option on this website.

Because each site is uniquely customized to the needs of the church, it takes about 15 business days to complete a church website from beginning to end. This does NOT include how long it takes for the client to get content to us to put initially (as this oftentimes is what holds up a church website from going live right away).

We do most of the graphic design creation with our own graphics. This allows us to maintain the high quality of the website look. Because we set ourselves apart from other church website creation companies by not only offering an easy to use content management system but by also offering extremely high quality designs and layouts, it is important for us to have this control.

HOWEVER, if you have certain graphics you want to be a part of the website, there is a place in the content form you fill out where you can submit them to us, and we will do our best to integrate them into the site somewhere. There is no guarantee though that all the graphics you provide will be used in the actual layout of the site.

View this church website comparison chart to see the differences between the packages we offer.

This is a one time only fee that covers:

Customized church website design
Customized graphics
Setting up the content management system
Setting up your own server space
Customizing the software to your specific site for your specific church needs

In order to have full control over the content management system and ensure that it works properly, you need to use our servers. This lets us easily troubleshoot any problems that may arise as well. It also enables us to add paid features you request, upgrade current features, and guarantee you that the system as a whole will work properly.

Your monthly fee is also payment for the use of our content management system. If you were to host your site on a different web host, the content management system would not be available for you to use.

The price you pay per month covers the use of our customized content management system, special features (such as sermon manager, advanced calendar, etc), and support with ANY issue you may have. Web hosting is included FREE.

Yes. Just email us to let us know which package you want to upgrade to, and we will just adjust your monthly charge, starting on the date the site is upgraded.

Your first monthly payment will be refunded if you request one within 30 days of receiving your finished website.

Your design & implementation fee cannot be refunded once you receive your website, unless you are requesting one due to a problem you have that we cannot resolve. We do as much as we can to show you the system control panel ahead of time and work with you to make sure your website looks the way you want. Keep in mind, we have made every effort to keep the D&I fee low in the first place, as other church website providers are charging up to 10x this amount for the same professional design without offering refunds either. This is also to keep away customers who have no intention of keeping a website and just want to test our system out.

If you decide to pay for the whole year in advance, and decide to leave before the year is over, we WILL refund you the monthly payments (not the D&I fee) you did not use on a pro-rated basis.

Once the website we create is ready for your church, we will send you instructions on how to point your current domain name to the new website. It typically takes about 1-10 hours once you change the name servers associated with your domain name to actually point to the website we've created. You do NOT transfer your domain name to us. You only point it at our servers.

If you have any problems doing this, we can do it for you for free.

You can either register a domain name yourself or have us do it for you for $10 (that covers the cost of the domain name). If you do it yourself, we recommend godaddy.com, enom or register.com

In order to have full control over the content management system and ensure that it works properly, you need to use our servers. This lets us easily troubleshoot any problems that may arise as well. It also enables us to add paid features you request and guarantee you that they will work properly.

You get access to both the FTP server your website is on and the control panel of your church website. Once your website is online, we will send you a username and password for you to be able to login to your FTP server in case you want to upload files to it.

You also get access to the cpanel of your domain name, which is where you can setup all your email addresses and passwords.

Each package comes with unlimited emails for you and your staff. We do not recommend giving them to your church goers.

Yes, web mail is free for all customers on any package plan. We offer it at mychurchwebmail.com

Yes,we offer detailed instructions on how to set up outlook to work with your email account.

Once your domain name points to our servers, your email address will be the same as it was with the other host. However,  you will need to re-add your email names to the control panel. We give you specific documentation on how to do this. If you have any problems doing this, contact us and we can guide you through it one on one.

We give you access to our special help website that includes step by step documentation to help you along the way and to guide you. Most of the features are simple and straightforward however, and can be used by anyone with minimal computer knowledge. If for any reason you need help or have problems, give us a call, email us, or contact our live support online.

Yes. Adding an image to an article or section of your website is easy. The interface for typing out your content and adding images is the same as your average word processor program. To add a picture, you would simple press the image button in the toolbar, click the browse button to find the graphic on your computer, and click the upload button. Its that simple. More detailed instructions come in the documentation we send you.

There are 4 different groups a super administrator can assign to people, 3 of which can edit content on the site:

Registered: CANNOT edit or submit content to the website. This is the user group automatically assigned to users who register through the front end of your website. This is usually for your normal church member. They CANNOT see the front end control panel.

Editor: Can submit and edit events to the website, but the submissions will not go live to the site until they are approved by the administrator.

Publisher : Can submit and edit events to the website instantly without any approval

Author: Can only edit the page you assign to them and nothing else

This is explained in more detail in the documentation. Sometime in 2010 when the next version of the CMS is released, you will be able to create as many user groups as you desire and set different permissions for each one.

Because the content management system is online, we are able to periodically update the software to support new features. You will receive all updates to your content management software for free! This includes the frequent security updates that come out.

Yes. If you want to update your site with a completely new layout, it will cost between $1500-$1800 (which is half off the normal price!). All your content will automatically fit into the new design with our system and will not have to be reformatted.

If you cannot figure out how to do something with the website, please contact us and we can either show you how to do it through our live online support, or do it for you... for free! Telephone, email, and IM support are all available for existing clients.